Refund policy
Returns & Exchanges
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In original packaging
- With all tags attached
- Accompanied by proof of purchase
To initiate a return, please contact:
info@davisformal.com
Returns must be approved prior to shipment.
Items sent without prior authorization will not be accepted.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method, as Davis Formal is not responsible for lost return shipments.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery with photos and your order number so we may resolve the issue promptly.
Non-Returnable Items
Due to the curated and personal nature of certain collections, the following items are non-returnable:
- Intimate apparel and lingerie
- Custom or personalized pieces
- Final sale items
- Gift cards
If you are unsure whether your item qualifies, please contact us before purchase.
Exchanges
If you would like to exchange an item, we recommend initiating a return and placing a new order once your return is approved.
This ensures faster processing and availability.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be issued to your original payment method.
Please allow several business days for your financial institution to process the transaction.